Last updated: June 2025

Thank you for visiting Penny Petals (“we,” “us,” or “our”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you use our website [your website URL] and services.

1. Information We Collect

We collect information to provide better services to all our customers. The types of information we collect include:

• Personal Information You Provide: When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect your name, email address, billing and shipping address, phone number, and payment details.

• Automatically Collected Information: When you visit our site, we may collect information such as your IP address, browser type, device information, and browsing behaviour through cookies and similar tracking technologies.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Communicate with you about your account, orders, and promotions

• Improve our website and customer experience

• Send marketing emails (you can opt out at any time)

• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties who help us operate our business, such as:

• Payment processors

• Shipping and fulfilment providers

• Marketing and analytics services

• Legal and regulatory authorities when required by law

All third parties are required to keep your information confidential and secure.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings.

5. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, delete, or restrict its use. You can also unsubscribe from marketing communications at any time by following the instructions in the emails or contacting us directly.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

7. Children’s Privacy

Our website is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated “Last updated” date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us.